Shipping & Returns

RETURNS POLICY

Here at Treemoon we love our customers and make every effort
to provide the best shopping experience.

If, however, you received an item you’re not satisfied with, please contact us at info@treemoon.world, within 14 days from the time you received the order, according to the tracking record.

 Please provide clear pictures of the defect in the product, and an explanation of the reason you wish to return the item, so we can solve the issue as quickly and efficiently as possible.

Make sure the item remains unused and in its original condition and packages received. Items that have been used or out of the original package are not eligible for returns.

Please note that the customer is responsible for paying shipping costs to return the item. Shipping costs are non-refundable.

 

SHIPPING POLICY

Shipping: We offer worldwide shipping.

Processing Time: We process orders super quickly, and no longer than 24-48 business hours.

Shipping Time: Once the item is processed, shipping time is between 15-45 days.

Please email us at info@treemoon.world If more than 45 days have passed and you haven't received your order yet.   

Delays: As always in life, surprises can happen, so although we will make every effort to insure your items will arrive to you within the estimated times mentioned, Sometimes there are delays in delivery (due to stock limitations, busy times or unforeseen factors). Take under consideration that delivery times do not account during special occasions (holidays etc.). 

Still have questions? We’re waiting to hear from you at info@treemoon.world