Shipping policy
SHIPPING POLICY
At Treemoon, shipping times and available destinations may vary by product, since some items are fulfilled by different production partners.
Not all products are available for shipping to all destinations.
Please always check the Delivery section on each product page before placing your order, as the product page contains the latest shipping information currently available for that specific item.
PROCESSING TIMES
Most apparel, baby, kids, and accessory items are processed within 2-5 business days after the order is placed.
Some items may have shorter or longer production times depending on the product category.
For selected metal wall art items:
- Off-peak months: 4-7 business days
- Peak seasonal months: 9-12 business days
ESTIMATED SHIPPING TIMES BY PRODUCT CATEGORY
Baby Bodysuits
- Processing & production: 2-4 business days
- United States: 19-21 working days
- European Union: 3-10 working days
- Rest of the World: 5-20 working days
Kids’ T-Shirts
- Processing & production: 2-4 business days
- United States: 12-15 working days
- European Union: 3-10 working days
- Rest of the World: 5-20 working days
Selected T-Shirts / Aprons
- Processing & production: 2-5 business days
- European Union: 3-10 working days
- Rest of the World: 5-14 working days
Caps / Beanies
- Processing & production: 2-5 business days
- United States: delivery times vary by item
- European Union: 7-15 working days
- Australia & New Zealand: 20-22 working days
- Rest of the World: depends on location
Metal Wall Art
- Processing & production:
- Off-peak months: 4-7 business days
- Peak seasonal months: 9-12 business days
- United States: 4-6 business days
- These items are currently shipped only within the USA
TRACKING
All deliveries are tracked. Once your order ships, we’ll send the tracking number to your email.
RETURNS
If you would like to request a return, please contact us within 14 days from the time you received your order, according to the tracking record.
Returned items must be unused, in their original condition, and in their original packaging.
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
IMPORTANT NOTES
- Shipping availability depends on the specific product.
- Some items may be available only in certain countries or regions.
- Delivery estimates may vary during holidays, peak periods, or due to carrier delays.
- If your country is not clearly listed on the product page, please contact us before placing your order.
QUESTIONS
If you have any questions about shipping, delivery availability, returns, or your order status, please contact us at:
contact@treemoon.world
